RETURN POLICY

Wall Torque Return Policy

 

We want you to love your purchase, but if you need to return an item, we’ve made the process simple and hassle-free.

 

Return Policy:

 

1. Free Returns on Sealed Products:

 

We offer free returns on any products that remain sealed in their original packaging. If your product is unopened, unused, and in its original condition, you can return it within 30 days of delivery for a full refund or exchange.

 

To initiate a return, please contact our customer support team via email or phone. We will provide you with a prepaid return shipping label.

 

 

2. Conditions for Returns:

 

Returned items must be in their original packaging, unopened, and unused. Any items that have been opened, used, or damaged will not be eligible for a return or refund.

 

Items purchased from third-party retailers must follow the return policy of the respective seller.

 

 

3. Return Procedure:

 

Once you’ve contacted us to initiate a return, you will receive a prepaid return label. Please print this label and attach it to the original packaging, then drop it off at the nearest shipping facility.

 

After we receive and inspect your returned item, we will notify you of the status of your refund within 5-7 business days. Refunds will be processed to the original payment method.

 

 

4. Exchanges:

 

You may exchange your product for another item of equal value, as long as the original product is sealed and eligible for return. Availability of exchange items may vary.

 

 

5. Damaged or Defective Items:

 

If you receive a product that is damaged or defective, contact us within 48 hours of delivery. Please provide photos of the damaged item, and we will arrange a replacement or full refund.

 

 

6. Non-returnable Items:

 

Some products may not be eligible for return due to safety, health, or customization reasons. This includes perishable goods, personalized items, and products labeled "Final Sale."

 

 

Customer Support: For any questions regarding returns, exchanges, or refunds, please contact us at [email protected]. We’re here to help!

Thank you for shopping with Wall Torque!